This Refund Policy (“Policy”) governs all requests for refund in respect of payments made for access to the software platform available at https://ossa.in (the “Platform”), owned and operated by THINK AND APPLY (“Company”, “we”, “us”, or “our”).

This Policy forms an integral and binding part of the Terms of Service and shall be read in conjunction therewith.

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1. Nature of Service

1.1 The Platform is provided strictly on a software-as-a-service (SaaS) basis.

1.2 Access to the Platform is provisioned immediately upon successful payment.

1.3 Owing to the digital, non-tangible, and on-demand nature of the service, refunds are limited, conditional, and time-bound.

2. Strict Three (3) Day Refund Window

2.1 Any request for refund shall be eligible for consideration only if submitted within three (3) calendar days from the date and time of successful payment.

2.2 No refund request shall be entertained after the expiry of three (3) days, under any circumstances whatsoever.

2.3 The three-day period shall be calculated strictly from the payment confirmation timestamp recorded by the Company or its authorized payment gateway.

3. Limited Refund Eligibility

3.1 Refunds may be considered solely at the discretion of the Company and only if:

• the refund request is raised within the three-day window; and
• the Institution has not materially used, configured, deployed, or integrated the Platform beyond initial access; and
• there is no breach of the Terms of Service, Acceptable Use Policy, or any other applicable policy.

3.2 Refunds shall not be granted in the following circumstances:

• dissatisfaction, change of mind, or internal institutional decisions;
• non-usage, partial usage, or delayed usage of the Platform;
• suspension or termination arising from policy violations, misuse, or non-payment;
• issues attributable to third-party services, internet connectivity, hardware, or user environment.

4. Refund Amount and Deductions

4.1 Any approved refund shall be processed only after deduction of all non-recoverable charges, including but not limited to:

• payment gateway fees;
• transaction processing charges;
• banking or intermediary charges;
• applicable taxes or statutory levies, to the extent non-refundable.

4.2 The Company shall refund only the net amount actually received after such deductions.

4.3 Under no circumstances shall the Company be liable to refund payment gateway charges or third-party fees.

5. Payment Gateway Disclaimer

5.1 All payments are processed through independent third-party payment gateways.

5.2 The Company does not control, reverse, or recover payment gateway deductions.

5.3 The Institution expressly acknowledges that payment gateway charges are irreversible and non-refundable.

6. Refund Request Procedure

6.1 All refund requests must be submitted in writing by the authorized representative of the Institution to:

Email: support@ossa.in

6.2 Each request must clearly include:

• registered name of the Institution;
• registered email address;
• payment transaction reference or ID;
• brief reason for seeking refund.

6.3 Incomplete, unverifiable, or delayed requests shall be rejected without further correspondence.

7. Mode of Refund

7.1 Approved refunds shall be processed only to the original mode of payment.

7.2 No cash refunds, cheques, credits, or alternate payment methods shall be permitted.

8. Finality of Decision

8.1 The decision of the Company with respect to refund eligibility and refund amount shall be final, conclusive, and binding.

8.2 The Institution agrees that no claim, complaint, or legal proceeding shall lie against the Company for refusal or partial refund, except where expressly mandated by applicable law.

9. Contact Information

Email: support@ossa.in