Refund Policy
1. Overview
This Refund Policy applies to all Services offered directly by OSSA.in, including subscription plans, modules, setup fees, and service add-ons. OSSA.in provides SaaS solutions to Organizations (Clients) and may enable them to collect payments from their End Users.
2. No Refund Policy
All payments made directly to OSSA.in are final and non-refundable, including:
- Subscription fees (monthly, annual, or custom plans)
- One-time setup or onboarding fees
- Charges for additional modules, features, or usage
- Renewal fees and automated payments
We do not issue partial refunds, credits, or proration for unused time, early cancellations, or downgrades.
3. Client-to-End User Payments
Clients may use OSSA.in’s platform to collect payments from their own users (e.g., members, participants, or customers). Please note:
- OSSA.in is not a party to these transactions.
- We do not collect, control, or hold funds received by Clients from End Users.
- We do not process refunds or chargebacks on behalf of any Organization.
End Users must contact the respective Organization directly for refunds, billing inquiries, or disputes.
4. Free Trials and Evaluations
OSSA.in may provide free trials or limited feature access for evaluation purposes. Once a paid subscription begins, the No Refund Policy applies in full.
5. Exceptions
Exceptions to this policy are only considered in cases of:
- Duplicate billing caused by a system error
- Unauthorized transactions reported within 7 calendar days of the charge
Each exception will be reviewed individually, and OSSA.in reserves the right to deny refund requests outside these conditions.
6. Changes to the Policy
OSSA.in may update this Refund Policy periodically. Updates take effect when posted on our official website. Continued use of the Services after changes indicates acceptance of the revised policy.
7. Contact Us
For billing-related inquiries regarding payments made directly to OSSA.in, please contact:
Email: support@ossa.in